Frequently Asked Questions

Verbena Prive combines sophisticated lines and high-quality craftsmanship in its designs. We promise long-lasting use by incorporating genuine leather, premium artificial leather, and specially textured fabrics into our collections. Each piece is meticulously designed to be both a timeless icon and a modern statement in the contemporary woman's wardrobe.

The special materials used in our designs (corset details, sequins, and leather textures) may require delicate care. We generally recommend professional dry cleaning to maintain the shape of our products. Following the specific washing and ironing instructions found on the inner label of each product is crucial for extending its lifespan.

While adhering to our brand's design language, we can make custom size adaptations for some of our special models. For such requests, you must contact us before placing an order. Please note that products altered or custom-made to your measurements are not eligible for the right of withdrawal or return.

Absolutely. All purchases made through our website are protected by a 256-bit SSL certificate. During the payment process, your card information is sent directly to the bank's secure servers; it is never stored on Verbena Prive servers. International payment standards are strictly applied for your security.

You can make your payment using credit cards and debit cards (Visa, MasterCard, Troy, American Express) from all domestic and international banks. You can also benefit from installment options for credit cards from contracted banks. Currently, we do not have a cash on delivery option.

It is possible to change your address before your order is shipped. You can quickly update incorrect delivery information or delivery information you wish to change by sending an email to verbenaprive@verbenaprive.com with your order number. Address changes cannot be made for orders that have already been shipped due to operational reasons.

You can send us your cancellation request before the product you ordered is shipped. Once the cancellation is approved, the amount you paid will be refunded to your card (within 3-10 business days depending on your bank) according to your payment method. For products that have already been shipped, only a "Return Process" can be initiated.

You will be informed at every stage from the moment you place your order. You can check the real-time status through the "My Orders" tab under the "My Account" panel or through the "Order Received" and "Shipped" notifications sent to your registered email address.

For purchases made from Verbena Prive, the initial shipping fee required to deliver the product to you is covered by our company. However, if the purchased product is returned to us for a refund or exchange, the shipping fee is paid by the "sender," i.e., the customer.

Your orders are prepared and delivered to the cargo company within 2-5 business days after payment confirmation. Delivery time usually takes 1-3 business days, depending on the cargo company's workload and your city. During special production or busy campaign periods, slight deviations in these times may occur.

When you receive your product, please check the package for any dents, tears, or wetness. If there is any damage, you must have the cargo officer prepare a "Damage Assessment Report" and refuse to accept the package. For damaged packages without a report, the responsibility lies with the customer.

Currently, we primarily focus on domestic orders. However, for international inquiries, we can create special shipping options tailored to your region and chosen products. Please contact our customer service via email for more information on this matter.

Shipping companies generally do not deliver on Sundays and public holidays. On Saturdays, deliveries can be made for half a day or a full day (depending on the region). Orders placed on holidays will be processed on the next business day.

You must submit your return or exchange request within 7 days of receiving the products. Requests exceeding the 7-day period, unfortunately, cannot be accepted due to our hygiene and quality control policies.

The product must be in its original undamaged packaging, with its tag intact, unused, and undamaged due to any mishandling (stains, odors, tears, etc.). You must send the product back to us in a protective outer package, just as it was delivered to you, along with its invoice.

For the return process, you must first send an email to verbenaprive@verbenaprive.com , including your Name-Surname, Order Number, and reason for return. Once you receive the confirmation email, you can send the product to the address provided.

After your product reaches us, it will be inspected by the relevant departments within 2-5 business days. Once its compliance with the return conditions is approved, your payment will be refunded to your bank. The crediting of this amount to your account may vary depending on your bank's internal procedures.

Products tailored to individual measurements, products that have undergone modifications (shortening, narrowing, etc.), and products with detached tags or damaged hygiene seals are not eligible for returns or exchanges.

After logging into your account, you can update your information such as name, surname, email, and password at any time from the "Profile Information" or "Account Details" section.

No, you are not required to be a member. You can complete your order as a "Guest." However, by becoming a member, you can track your orders more easily, save your address information, and receive priority notifications about Verbena Prive's special collection announcements.

Simply click on the "Forgot Password" button on the login screen and enter your registered email address. You can create a new password within minutes via the secure link that will be sent to you.

You can add, delete, or update your billing and delivery addresses via the "My Addresses" tab on the "My Account" page. This way, you won't have to re-enter your address for every order.

You can unsubscribe from our newsletter at any time by clicking on the "Unsubscribe" link at the bottom of the informational emails sent to you, or by changing your notification preferences in your account settings.